Tuesday, 22 September 2009

The Sartorialist + Garance Dore

Yesterday I managed to meet both Scott Schuman and Garance Dore at Scott's book signing at Liberty. I didn't realise Garance would be there so was ecstatic when I caught sight of her.

The signing began at 7.00pm by which time a two hour queue of picture perfect fashionistas had formed but it was worth the wait. Scott was determined to meet everyone who had queued, and personally went round the queue around 9ish, when the store was due to close, telling fans he would continue signing till everyone was seen.



They were both so lovely and friendly, and couldn't say no to pictures and chatting despite the staff's best efforts to usher fans through. I love Garance, her accent, simple makeup, blog, sketches, everything! She looked amazing in a high waisted mini skirt which showcased her amazing legs in some killer heels and a simple black blouse. I chatted to her about two of her recent posts, one about her sisters and another about where to find skinny track pants (AA in a small size if you're interested) and how best to wear them 'with high heels?' 'but of course!'. I could have chatted for ages but I realised I was being selfish, said goodbye clutching my freshly signed book, and happy in the knowledge they were both as nice as I had hoped they would be.



Sunday, 20 September 2009

Gap 1969 Carnaby Street

I love Garance Doré so was set on visiting the GAP concept store, opened to celebrate their 40th Birthday for a exactly 19 days and 69 hours.
I managed to bag a pair of the red limited edition jeans in their skinny cut for an amazing £20!
Here are some pictures of the setup.







Oh Marc I never knew you cared



Friday, 18 September 2009

Happy Happy Happy

Yay for Kingston TOPSHOP, I got the Christopher Kane crocodile print dress, the leggings which are amazing and the one sleeved dress which I'm wondering about keeping. All the stuff hasn't sold out on the site like I said, they just hasn't gone live with it so it all looked sold out.

Thursday, 17 September 2009


its 6 in the morning and the fucking chris kane for topshop has already sold out and bits of it are already one ebay. i'm going back to bed!

Monday, 14 September 2009


Even though they broke up 22 years ago, The Smiths are gaining new fans, thanks to 500 Days Of Summer. [Independent]

More leather than a cow

As Baz Luhrmann once said:
If I could offer you only one tip for the future, sunscreen would be it.

Winter Face

Love this look, but i dunno how i'd feel if some one bleached my eyebrows ginger*
Nothing against red heads, just being brown, it would not look good.

Bitchin Shoe

Oh Topshop
Do i really want to spend £125 on your shoes? no
Do i want the damn shoe? yes

Thursday, 10 September 2009

God Awful Customer Service

Dear Reader please let me know if you can top this example of crap customer service?

I first placed my order on the 2nd July 2009. When I ordered the items it said standard delivery 2-3 days, there was no message on the website at the time that I order that said there would be a delay. Only when I went back onto the website to get the customer service details did it say due to the sale it would take longer to process orders. I should have been emailed this information.

On when I checked the progress of the order using the tracking number given to me after 5 days, it read my order is still being put together to be despatched. I then called to confirm this to be told it actually had been dispatched as should be with me soon.

Parcel arrived I changed my mind about the brief (£55) and bra (£55) and sent the both back together within 3 days of receiving the original parcel.

Waited a little over 2 weeks, as the return policy said but had not heard anything to even confirm that they had been received and were going through the return process at this point I made a second call and spoke to a member of staff who told me the bra had been received and they were processing my refund. I explained to her I had returned 2 items in the one box and there should be 2 items on her system. I was concerned when she said she couldn’t see the second one and would look into it and told me she would call me back. I was never called back

I called again after not hearing anything, I spoke to an advisor who told me my refund had be processed and an e-voucher was on it’s way to me for the value of £35. I was completely baffled as I was at least expecting a refund of £55 for one of the items, the advisor could not explain why I had a £35 refund nor could she see the price I had paid originally. I was most annoyed and was told I would get a call back as she would have to pass it on to another dept to look at. I never got a call back.

Because I have better things to do with my life I left the refund issue. I then received an email on August 11 (over a month after I placed the order) with an e-voucher code attached. The email does not specify the amount I have been refunded so I call up again only to be told that there is no one in the e voucher dept, the advisor couldn’t deal with e vouchers and they would get someone to call me back. I was never called back. You can see a pattern here, right?

I called back a few days later and was told the voucher was worth £70 which still was not right £35 + £70 = £110, I was short by £5, again annoyed I wanted to speak to a manager/supervisor. I was told by this advisor I would receive a call in a few hours from a manager. I never received a call

I called up again was told by advisor that I shouldn’t have been told that I would get a call in a few hours. And they would look into the matter.

I finally receive and email on the 7th September, over 2 months after placing the order telling me the evoucher is for £75 – I now have one voucher for £75 and I should have another for £35. This process have been so long drawn out I can’t remember receiving the £35 e voucher via email, I may have deleted it because it arrived in such an ambiguous email e.g. customer service [ref.XXXX] plus I shouldn’t have 2 separate vouchers I should have 1 because this was all from one order.

I call up again and ask to speak to a supervisor I get put through and explain all of the problems I’ve had again for the 7th time. I’m told I will receive one voucher for the value of £110. I get a call the next day telling me I now have 1 evoucher for £110, I’m given the code over the phone and also request it is emailed to me.

I receive the email with e voucher but now also a message which tells me it has an expiry date. When my boyfriend bought me the evoucher because I could not see any expiration date I emailed them and was told e-vouchers do not have an expiration date. After everything this tops it, why does it now have one?

I'm soo annoyed I have not received any compensation for my time not expenses on calls (checked my bill a 12 minute call cost me £4.18) when I should have been called back on many occasions and really speaking shouldn’t of had to make the calls to start with if they didn’t screw up so royally.

I've now handed this issue over to my boyf to deal with he's obviously annoyed because it was a present from him which he'd never of got me it if he'd known it would cause me so much hassle. He's very good on the phone, customer rights, trading standards and all the rest of it.

I purposely haven't disclosed the name of the company but if they continue to p- me off I will do. Please share your story